Terms

MediGO, Inc. (“MediGO”) provides its platform via browser and mobile applications (the “App”) to you (“you” or “your”) for use in connection with transplant logistics management services. These terms, including any additional terms and conditions communicated to you through email, SMS, or the App (collectively, the “Terms”), apply whenever you access or use the App including, without limitation, when you access or use the App in your capacity as an employee, agent or representative of an Organ Procurement Organization (“OPO”) or as a medical professional having been granted permission to access the App by an affiliated OPO.

Subject to your compliance with these Terms and all applicable international, federal, state, and local laws, rules, and regulations, we grant you a limited, revocable, nonexclusive, non-sublicensable, non-transferable, license to use the App solely for transplant logistics management. The App may only be installed on devices approved by MediGO. Access to the device may be restricted by an applicable OPO. The OPO is solely responsible for providing access, authorization and/or credentialing for your use of the App. If you encounter an access, authorization and/or credentialing problem, please contact the affiliated OPO.

If you are using assistive technology to access the App and need help, you may contact MediGO at (443) 961-9444, at info@gomedigo.io, or using the contact form on the MediGO website (www.gomedigo.io).

The App is offered and available for users who are 18 years of age or older. By using the App you represent and warrant that you are 18 years of age or older. If you do not meet this requirement, you must not access or use the App.

By using the App, you acknowledge that these Terms are concluded between you and MediGO only. MediGO is solely responsible for the App, including providing any maintenance or support for the App.

BY AGREEING TO THESE TERMS, YOU HEREBY CONSENT TO RECEIVE TEXT MESSAGES AND EMAILS FROM MEDIGO AND MEDIGO’S AFFILIATES TO PROVIDE YOU WITH INFORMATION REGARDING THE APP. YOU MAY NOT USE THE APP IF YOU DO NOT AGREE TO THESE TERMS.

Changes to Terms

MediGO may revise and update these Terms from time to time in its sole discretion. All changes are effective immediately once posted. Your continued use of the App following the posting of revised Terms means that you accept and agree to the changes. You are encouraged to check this page from time to time so you are aware of any changes, as they are binding on you.

Account Security

You are responsible for making all arrangements necessary for you to have access to the App and ensuring that all persons who access the App through your Internet connection are aware of these Terms and comply with them.

To access the App or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the App that all the information you provide to MediGO for this purpose is correct, current, and complete. You agree that all such information you provide is governed by MediGO’s Privacy Policy, and you consent to all actions taken with respect to your information consistent with the Privacy Policy.

If you choose, or are provided with, a username, password, or any other piece of information as a security procedure, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the App using your username, password, or other security information. You agree to notify MediGO immediately of any unauthorized access to or use of your username or password.

MediGO reserves the right to disable any username, password, or other identifier at any time with reasonable suspicion that you have violated any provision of these Terms, including any nonpayment of fees owed to MediGO.

Privacy Policy

Any information provided by you to MediGO or information MediGO collects in connection with your use of the App is subject to MediGO’s Privacy Policy which is hereby incorporated into these Terms by reference. For additional detail read the MediGO Privacy Policy.

Ownership

The App and all rights therein are and will remain the property of MediGO or MediGO’s licensors. Neither these Terms nor your use of the App grant or convey to you any rights in or related to the App except for the limited license to use the App granted to you above. All trademarks, service marks and logos that are used or displayed on the App are owned by MediGO or MediGO’s licensors. You must obtain MediGO’s written permission prior to using any MediGO trademark or service mark. Unauthorized use of any trademarks, service marks or logos may be a violation of state, national and international intellectual property laws. Additionally, MediGO’s custom icons, graphics, logos, scripting and the “look and feel” of the App are covered by trademark, trade dress, copyright, or other proprietary right law, and may not be copied, modified, or used, in whole or in part, without prior written permission.

Short Message Service (SMS)

In connection with your use of the App, you or an affiliated OPO may provide (or may have provided) to MediGO your mobile phone number. MediGO will use your phone number to provide access to MediGO’s automated SMS text service which will allow you to receive notification and updates pertaining to any route, delivery, logistics or other analytical data which you or an affiliated OPO may have subscribed. The following terms apply to your use of MediGO’s SMS:

1. You can cancel the SMS at any time. Just text or reply “STOP” to the short code provided. After you send the “STOP” message, MediGO will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive text messages from MediGO. If you want to join again, just re-enroll in the SMS.
2. If you are experiencing issues with the SMS, you can reply with the keyword “HELP” for more assistance, or you can get help directly at support@gomedigo.io.
3. MediGO is not liable for any delayed or undelivered messages.
4. Wireless carriers or service providers are not liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from MediGO and to MediGO from you. You will receive messages synchronized with trip-related events according to your subscription preferences. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have questions regarding how MediGO will use your phone number (or email), please read our Privacy Policy.

No Provision of Medical Advice

MEDIGO DOES NOT PROVIDE MEDICAL ADVICE, MEDICAL OR OTHER PROFESSIONAL SERVICES, OR ANY GUIDANCE OR SUGGESTED DIAGNOSIS OR TREATMENT OR ANY OTHER FORM OF MEDICAL SERVICES.

HIPAA Compliance

When using the App, you may have visibility to protected health information (PHI) (as defined under the Health Insurance Portability and Accountability Act as amended, (HIPAA) and its implementing regulations) of individuals involved in human organ transplants, including organ donors and recipients. While this information is typically anonymized, you agree, should you have visibility to PHI, to use appropriate safeguards, and comply with Subpart C of 45 C.F.R. Part 164 with respect to electronic PHI, to prevent use or disclosure of PHI other than as specified above, and to take appropriate measures to mitigate, to the extent practicable, any harmful effect that could result from unauthorized use or disclosure of PHI.

In addition, you will comply with the HIPAA Security Rule according to the Standards for Security of Electronic Protected Health Information at 45 C.F.R. Part 160 and Subparts A and C of Part 164, as amended. In the event of a breach of security of PHI under your control, the you will, upon “discovery” within the meaning of the Health Information Technology for Economic and Clinical Health Act of 2009 (“HITECH”), follow all applicable reporting requirements and take all appropriate measures to control and mitigate the unauthorized use and disclosure that may result from such breach.

Uptime Commitment

MediGO is committed to 99.5% up-time to all customers per month with the following exceptions not to impact the percentage:

1. Scheduled Maintenance (as defined below); or
2. Any cause attributable to any action or failure under the control of the customer.
3. A Force Majeure Event; or
4. Unavailability that results from an outage of a third-party provider of data to MediGO, but solely to the extent such third-party provider’s outage was not caused by a reasonably avoidable act or omission of MediGO.

For purposes of this Section, “Scheduled Maintenance” means any interruptions of Services pursuant to the following schedule:

1. Down-time of 20 min maximum between 22:00 U.S. and 04:00 U.S. US central time.
2. Maximum twice per year: maintenance and upgrade downtime for a cumulative period of 2 hours maximum, between Saturday 22:00 and Monday 04:00 US central time, or Tuesday in case that Monday is a federal holiday.
3. Maximum twice per quarter: release downtime for a cumulative period of 30 min maximum, between Saturday 22:00 and Monday 04:00 US central time, or Tuesday in case that Monday is a federal holiday.

Disclaimer of Warranties

THE APP AND ALL DATA OR INFORMATION PRESENTED THROUGH THE APP ARE PROVIDED TO YOU ON AN “AS-IS,” “AS-AVAILABLE” BASIS. MEDIGO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. MEDIGO MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY, OR RELIABILITY OF THE APP OR ANY INFORMATION, OPINIONS, MATERIALS AND/OR SERVICES PROVIDED THEREUNDER. YOU ARE RESPONSIBLE FOR VERIFYING ANY INFORMATION YOU OBTAIN FROM THE APP BEFORE RELYING ON IT. USE OF THE APP IS AT YOUR SOLE RISK. MEDIGO MAKES NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE APP WILL BE UNINTERRUPTED, COMPLETELY SECURE, VIRUS-FREE, OR ERROR-FREE. NO ADVICE OR INFORMATION, WHETHER WRITTEN, ORAL OR MULTIMEDIA, OBTAINED BY YOU FROM THE APP WILL CREATE ANY ADDITIONAL WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

Your Indemnification Obligations

You agree to indemnify, defend, and hold MediGO and MediGO’s subsidiaries, affiliates, officers, agents, employees, contractors, partners and licensors harmless from and against any and all suits, actions, losses, claims, proceedings, demands, expenses, damages, settlements, judgments, injuries, liabilities, obligations, risks, and costs, including, without limitation, reasonable attorneys’ fees, relating to or arising out of: (i) your use of the App; (ii) your violation of these Terms; (iii) your negligence, fraud, or willful misconduct; and/or (iv) your violation of any law or regulation or any rights of another entity or individual. MediGO reserves the right, at your expense, to assume the exclusive defense and control of any matter which you are required to indemnify against, and you agree to cooperate in MediGO’s defense of such matter. This indemnification will survive any termination of these Terms.

Reservation of Rights

MediGO reserves the right to seek all remedies available at law and in equity for any violations of these Terms. MediGO may, without notice, temporarily or permanently, suspend, disable or block your access to the App if MediGO, in its sole discretion, believes there is a violation of these Terms or any applicable law, rule or regulation. MediGO may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong.

Limitation of Liability

MEDIGO WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR SPECIAL DAMAGES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO OR USE OF THE APP, INCLUDING, WITHOUT LIMITATION, ANY MATERIALS, SERVICES AND/OR PRODUCTS PROVIDED TO YOU ON OR THROUGH THE APP.

YOU ACKNOWLEDGE THAT MEDIGO’S TOTAL LIABILITY TO YOU RELATING TO THESE TERMS FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY WILL BE LIMITED TO TEN UNITED STATES DOLLARS ($10.00). YOU ALSO ACKNOWLEDGE AND AGREE THAT YOU HAVE A FULL UNDERSTANDING OF THE LIMITATION OF LIABILITY SET FORTH IN THIS PARAGRAPH.

Some jurisdictions do not allow exclusions of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you to the extent prohibited by law. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

Last updated January 10, 2023 .

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